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Community Support Associate (CSA)/Targeted Case Manager (TCM)

May 24, 2021

Change a life, every single day.  The Kentucky United Methodist Children’s Homes (KyUMH) is seeking passionate, mission driven individuals interested in life-changing work. Our goal is to help our clients find healing and build a brighter future through professional therapeutic interventions. We believe every child is a person of worth, entitled to God’s gift of wholeness of life.

Are you a person with a passion to care for youth, encourage hope and advance their healing?  If you say “Yes,” we would welcome the opportunity to talk with you about joining our team of mission driven women and men providing direct care services and supervision for youth to ensure their healing in our Residential Treatment and Independent Living programs.

We embrace the philosophy of the Ideal Team Player by Patrick Lencioni and seeks staff who embody these characteristics of Humble, Hungry and Smart.


KyUMH will provide you with . . .

·       Full pay while you train and learn about our youth counseling (advocacy, care) programs

·       Employee Assistance Program

·       Affordable benefits for full time – health, dental, vision, vacation, retirement and more

·       A regular schedule that will help you plan your life and meet your needs

·       Opportunities in the greater Lexington or Owensboro area for gaining and expanding your professional skills.

KyUMH is an Equal Opportunity Employer

KyUMH is committed to maintaining a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Positions Available:
$35,000.00 to $40,000.00/annually
Full Time
40-50 hours per week; on-call as required
Community-Based Programs (Nicholasville)
Primary Shift:
Reports to:
Director of Community-Based Programs
Summary of function:

The Mending Point program seeks a Community Support Associate (CSA)/Targeted Case Manager (TCM) who is highly motivated to make a difference in the community and committed to the well-being of their clients. The CSA/TCM will utilize experience and knowledge to assess needs of clients and their families in order to link, coordinate, and assist in implementing the appropriate resources. They are responsible for managing an assigned caseload and responding appropriately to client needs in compliance with agency, licensing, and Medicaid standards. This includes, but is not limited to: assessing client needs; developing, implementing and reviewing service plans; and working with other community resources in achieving client service needs. Caseloads may include diverse populations with a variety of clinical needs. The Community Support Associate/Targeted Case Manager is a positive team player that promotes a culture of inclusion and participation.

Organizational Duties and Responsibilities:
  • Must demonstrate the ability to support the KyUMH’s mission and vision which states: “We serve Christ by providing for the physical, emotional, educational, and spiritual needs of children and families” as evidenced by compliance with all organizational policies, procedures, regulations, and standards.
  • Exhibits effective communication skills including proper use of agency communication systems.
  • Exhibits sound stewardship by effectively managing information resources to achieve the objectives of The Kentucky United Methodist Children's Homes
  • Supports and facilitates positive interaction with others as evidenced by:  professional maturity, respect for others, a team-centered approach, maintenance of confidential information, and an appreciation of a multicultural workplace.
  • Supports all functions that attain and maintain accreditation with regulatory agencies.
  • Participates in appropriate development programs and in services to attain and maintain competency.
Supervisory Duties:
Job Specific Duties and Responsibilities

• Maintain contact with the Director of Community-Based Programs on a weekly basis (by phone and/or personal contact).

• Demonstrates professionalism, cooperation, leadership, and a clear understanding of program purpose.

• Completes client intakes, timely client reviews, and discharges for assigned case load.

• Assesses client and family strengths and needs utilizing Needs & Strengths Assessment.

• Collaborates with client and other invested parties in the development and implementation of a strengths-based Service Plan.

• Responsible for coordinating with the agency Insurance Specialist to obtain Prior Authorizations for TCM services.

• Assist in maintaining thorough communication with clients, families, and the involved agencies.

• Maintain monthly billing documentation with up-to-date forms and dates obtaining appropriate signatures as needed.

• Maintain up-to-date clinical records in agency’s EMR system.

• Maintain monthly productivity expectation as set forth by the Director of Community-Based Programs.

• Provide liaison services between KyUMH programs, school personnel, courts, community agencies, employers, and other stake holders.

• Collaborate with referral sources, mentors, family, and others involved in client’s treatment as needed.

• Conduct and document appropriate assessments. Maintain current knowledge of community resources and refer clients as needed.

• Assist with 24/7 crisis rotation/on-call service as outlined in agency and program policies.

• Manage situations involving client risk and provide crisis services to de-escalate crisis situations and promote stability.

• Ensure the competent and timely completion of required reports for KyUMH and all appropriate outside agencies.

• Work with Community-Based Clinical Team to address barriers impacting clients’ treatment.

• Deliver services primarily in community-based setting or where necessary to meet client needs.

• Consult with Director of Community-Based Programs, Community-Based Clinical Team, and other agency Clinical Directors, as needed.

• Participate in all assigned meetings, staff development, and training as required.

• Assist with supervision and teaching of the agency’s interns and volunteers, as needed.

• Transport clients to maintain family contact, court dates, family sessions as necessary and feasible.

• All other duties as assigned by the Director of Community-Based Programs.

On-Call Responsibilities:

Assist with 24/7 crisis rotation/on-call service as outlined in agency and program policies.

Desired Skills:
Job Specifications:
  • Must be at least 21 years of age.
  • Valid driver’s license, reliable transportation, and proof of current auto insurance.
  • Valid certification in CPR and First Aid (can be provided upon hire).
  • Must submit to required background checks and pre-employment drug screening.
  • Effective communication skills including proper use of agency communication systems.
  • Strong interpersonal and engagement skills.
  • Demonstrates professional maturity and respect for others.
  • Strong organizational and time-management skills.
  • Strong documentation knowledge and skills required.
  • Strong computer skills; experience using EMR system preferred.
  • Ability to support the agency’s mission and philosophy, and demonstrate respect for cultural diversity and team-centric harmony.

How to Apply:

Fill out an application at kyumh.org/application. Send a letter of interest and resume via email to Human Resources.

You can download a fillable PDF application here.

Apply HereDownload PDF Application Form

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